Future Ways in HealthCare

Aktualisiert: Jan 8



What changes, future paths through and processes in the health system can be expected in the next few years?

What will happen on the part of patients and how will the health system be influenced by increasing digitization?


We have summarized for you the most important statements from recent publications on this topic, including those by the Gottlieb Duttweiler Institute and the Zukunftsinstitut.



Fundamental Changes thanks to new Technologies


Digitalization in the health industry is giving more and more people access to better and individualized health information. This changes the position of patients and reduces the hierarchical distance between doctors and patients.


As a result, patients are becoming active and self-determined members of the health system.

This active role of patients is also important for the success of treatment, because thanks to the targeted use of medical expertise and participation in the further procedure, patients can optimally benefit from individually tailored treatment paths. .

(See also our German blogpost "Blogpost "patientenzentriert - selbstverständlich?" )


The provision of digital content requires rethinking and interdisciplinary cooperation, for example between medicine and nursing. Information that is provided today in websites, flyers and patient brochures should in future be displayed along the patient pathway when it is needed.



Patient democracy through participation


The culture in patient care that is based on participation, that puts the person at the center and thus leaves behind the historical relationship of passive patients to the medical professional, is increasingly becoming the standard.


This future health world, in which patient-centered care is provided, is often referred to as patient democracy.

(More to read about this the topic in this German NZZ-Article)


Patient-centered solutions allow patients to decide for themselves what role they want to play in the treatment process.

For example, in such a solution, medical content is available in an easy-to-understand mobile, digital and thus 24/7 form and is individually tailored to the patient. Appointment invitations contain information on preparation, treatment and aftercare.


Patients can "consult" this content several times - and

  • share it with their trusted support environment;

  • use it to answer questions (which usually arise a few days after the appointment with the doctor);

  • use for proper follow-up (taking medication; physio exercises etc.)



Patients become Consumers


Looking further into the future, patients will increasingly become consumers thanks to easy access to a steadily growing selection of mobile applications in the healthcare sector. (Frick, Bosshart & Breit, 2020)


Supply and demand could change fundamentally through new technical interfaces (such as smartphones, wearables, smart assistants) and networked infrastructure.


For example, in the future it will be possible to obtain information about deeper-lying health disorders through continuous monitoring of body data. As a result, diseases will not only be discovered at the doctor's visit, during a laboratory examination or in hospital, but thanks to artificial intelligence and the available measurement data, patterns that are characteristic of certain diseases will be automatically pointed out (Szpiro, 2020)


This increasing sovereignty of patients over their own health and the course of their illness ultimately leads not only to more rights - such as the choice and self-determination of treatment methods or location - but also to more obligations.

Patients must be encouraged and supported to take responsibility for themselves and their own health.


With this personalization of health - thanks to smartphones, wearables and smart assistants - patients as consumers will have corresponding expectations, for example in terms of convenience.



Next Practice: Customer Experience


The focus here is on thinking radically from the patient's point of view and integrating all decisions around individual health into it, so that the patient's well-being increasingly becomes the center of attention.


Medical services must be integrated seamlessly and conveniently into the everyday lives of customers.


The means to achieve this are the increased use of smartphones or mobile devices as well as the rethinking of existing paths through the health system into patient journeys and making them consistent (Frick, Bosshart & Breit, 2020).


This requires suitable, consistent work processes and communication channels with consistently secure data access.


A networked system landscape that is as uniform as possible and software that both optimally supports treatment and is oriented to the patient pathway are two important internal ICT components that contribute to success.



What is needed for the customer experience of the future?


For the potential of digitalization in the healthcare market and individualization of healthcare services to be realized, three fundamental prerequisites must be met in the healthcare sector.


Changes are needed at the technical and political level as well as the development towards platform and ecosystem thinking

Data protection-compliant health data-networks instead of isolated solutions At the technical level, an infrastructure is lacking that enables the structured and standardised collection of patient data and provides the basis for networking health data beyond isolated solutions of individual actors.


A prerequisite for this is solid protection against potential security risks (e.g. hacker attacks) as well as answering ethical questions about privacy and the use of personal data for research.


Adjustments at the political level

Secondly, adjustments are needed at the political level. It is not only important that policy adapts to the interconnectedness of global health systems, but also supports developments in this regard.


The recent health and economic crisis resulting from the Corona pandemic shows that global processes and trends require a globally uniform solution for the health of the world's population.


In order to ensure this, there is a need for increased transparency in the entire health market, for which the basic political prerequisites must be created within the framework of digitalisation.


In this context, Switzerland will vote on the E-ID law in March 2021, which is an important basis for the secure and simple use of patient data in platform systems.


Structural change towards cooperation and networks

Thirdly, there is a need for a fundamental change in the structures of the healthcare system through cooperation and the linking and networking of governmental and non-governmental actors, because isolated actors cannot benefit from network effects and cannot learn quickly enough.


Professor Volker Amelung predicts in the latest report "Gesundheitswelt 2049" (Health World 2049) by the Zukunftsinstitut on behalf of Roche that "state healthcare systems will be less relevant and will be replaced by so-called ecosystems."


He explains that such ecosystems can set themselves up as platforms "which map the needs of different actors and on which "(...) patients insure themselves, make use of services, buy products, inform themselves and exchange information." (S. 9)


This partnership-based cooperation of different actors can lead to a significant increase in medical quality and labour productivity - with decreasing costs (Zukunftsinstitut, 2020).

In the next few years, major fundamental changes in the health care system are proclaimed, among other things through advancing digitalisation, both on the supply and demand side.


Democratisation in the health system not only changes the division of tasks between service providers and patients, but also leads to the obligation of individuals - to more self-determination and personal responsibility when it comes to personal health.


In order to exploit the postential of digitalisation in the health sector, changes are needed at the technical as well as the political level. In addition, thinking in terms of ecosystems rather than individual players is becoming more important than ever.


In the next few years, major fundamental changes in the health care system will be proclaimed, among other things due to advancing digitalisation, both on the supply and demand side.


Democratisation in the health system not only changes the division of tasks between service providers and patients, but also leads to the obligation of individuals - to more self-determination and personal responsibility when it comes to personal health.


In order to exploit the postential of digitalisation in the health sector, changes are needed at the technical as well as the political level. In addition, thinking in terms of ecosystems rather than individual actors is becoming more important than ever.

Trend-setting Solution for Mobile Patient Interaction

heyPatient is already taking its first steps towards the healthcare system of the future. heyPatient is your mobile, digital health companion and enables confidential 1:1 interaction with healthcare partners.

Since June 2020, patients of the Kantonsspital Baden have been able to register digitally and enter paperlessly with 3 clicks. In addition, patients of the gynaecological clinic will soon receive their appointments with treatment-specific additional information directly in the app.


Geared to the Healthcare System of the Future

heyPatient is service provider-integrating in favour of cooperations and networks. The solution is based on HL7 FHIR and builds on commonly known standards. Third-party plug-ins enable a new patient experience with high convenience.

Its your Data - securely protected

heyPatient users decide at any time with whom they share their data. Thanks to the SwissID-login on the heyPatient app, your identity is secure and protected against misuse. The data transfer is encrypted. The data stored in the app is stored in Switzerland. The HeyPatient app is available free of charge in the Google Play and App Store.

Sources:

Frick, K., Bosshart, D., & Breit, S. (2020). Next Health - Einfacher durch das Ökosystem der Gesundheit. Rüschlikon, Schweiz: GDI Gottlieb Duttweiler Institut.

Szpiro, G. (2020). Dr. Handy - the smartphone knows medical advice. NZZ am Sonntag. (in German) Online: https://nzzas.nzz.ch/wissen/dr-handy-das-smartphone-weiss-medizinischen-rat- ld.1533182

Zukunftsinstitut (2020). Gesundheitswelt 2049: A navigator for the future. (in German) Retrieved from: https://www.zukunftsinstitut.de/artikel/trendreport-gesundheitswelt-2049/

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